I provide technical and customer support to online marketplace users via phone and email, resolving issues related to accounts, listings, payments, and disputes while guiding them through platform policies. Using CRM and ticketing systems, I document cases and escalate complex issues to specialized teams when necessary. I consistently maintain high customer satisfaction while meeting performance KPIs.
I developed websites for multiple companies using HTML, CSS, and JavaScript, implementing and optimizing navigation functionality to ensure a smooth user experience. I built fully responsive layouts compatible with desktop, tablet, and mobile devices while designing reusable web components that followed modern frontend practices.
I managed and confirmed guest reservations using internal booking systems, registering guests and handling efficient check-in and check-out procedures. I assisted guests with requests, inquiries, and complaints to ensure a positive experience while maintaining accurate records and coordinating with other departments when needed. I consistently delivered high-quality customer service in a fast-paced environment.
I am currently studying for a Master of Science in Information Engineering, where I am deepening my technical expertise and knowledge in advanced engineering principles.
I developed websites for multiple companies using HTML, CSS, and JavaScript, implementing and optimizing navigation functionality to ensure a smooth user experience. I built fully responsive layouts compatible with desktop, tablet, and mobile devices while designing reusable web components that followed modern frontend practices.